Returns Policy For Gurkee's Handmade Products
Please remember that Gurkee's products are individually handmade for you and do take some time to manufacture. You will be receiving a product that was created by skilled Artisans and every detail handled with care.
Exchanges and returns must be received within 30 days of delivery for products purchased at www.Gurkees.com
Returns are only accepted in new and unused condition. (New and unused means that the product is like new and not worn or dirty, has no smell, dirt or pet hair all over it.) Items that are returned in unreturnable condition will be sent back at cost to purchaser or discarded.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. FREE shipping advertised on this site applies to Retail Orders delivered in USA only.
You will be notified in the event of any additional shipping charges to your destination if required. Products that include free shipping only apply to destinations within the USA. Internationsl shipments are at additional cost.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.