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Shipping & Returns

Returns Policy For Gurkee's Handmade Products

Please remember that Gurkee's products are individually handmade for you and do take some time to manufacture.  You will be receiving a product that was created by skilled Artisans and every detail handled with care.

Exchanges and returns must be received within 30 days of delivery for products purchased at www.Gurkees.com

Retail Purchases:

Exchanges: Gurkee's has a guaranteed to fit policy and will exchange products for a different size.  Please keep in mind that Gurkee's products are handmade with care which does take several days to complete our process.
 
Exchanges are only accepted in new and unused condition.  (New and unused means that the product is like new and not worn or dirty, has no smell, dirt or pet hair all over it.)   Items that are returned in unreturnable condition will be sent back at cost to purchaser.

 

Due to our low pricing for a handmade product, please return exchanges to us at your cost with TRACKING.  We will ship the replacement product back to you at no additional cost to you.   Please place return authorization number on outside of package.
 
If you need to return or exchange an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. 


Returns:

Returns are only accepted in new and unused condition.  (New and unused means that the product is like new and not worn or dirty, has no smell, dirt or pet hair all over it.)   Items that are returned in unreturnable condition will be sent back at cost to purchaser or discarded.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

International Customers:
You will be notified in the event of additional shipping charges, if any, once order is received.  Due to our low pricing for a handmade product, International (non USA orders) do not receive free return shipping.  Please ship any items for return or exchange with tracking and expect return shipping fee if being exchanged. FREE shipping advertised on this site applies to Retail Orders delivered in USA only.
 
Gurkee's Dealers:
All sales are final.  Exchanges or credit on next order for any defective product.  Minimum first order is 48 pair.  Minimum subsequent order is 12 pair.  FREE shipping advertised on this site applies to Retail Orders delivered in USA only. Wholesale orders are subject to shipping charges.
 
UNLESS OTHERWISE SPECIFIED COUPON CODES ARE FOR RETAIL ONLY AND DO NOT APPLY TO WHOLESALE PURCHASES.  IF USED, PRICES ARE ADJUSTED TO NORMAL DEALER PRICING.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  FREE shipping advertised on this site applies to Retail Orders delivered in USA only.

You will be notified in the event of any additional shipping charges to your destination if required.  Products that include free shipping only apply to destinations within the USA.  Internationsl shipments are at additional cost.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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